Identification and resolution of performance issues in VCloud Director which was used for the automation of training course deployment. Additionally training of new personnel in maintaining the solution.

The existing solution suffered performance issues at a networking and storage level.

Apart from training the new personnel in VCloud Director, a by-product of the training was a new scenario for classroom training. This was subsequently integrated in VMware training for troubleshooting scenarios.

The new personnel started to perform effectively, even contributing to the new training scenario while troubleshooting the original issue. The project was effective in mentoring the personnel to provide superior level of Support for customers.